Contact Us
We are happy to hear from players, organisations, and developers. Whether you have a support question, a feature request, or a business enquiry, the fastest way to reach us is by email. We aim to respond within 2 business days.
Support
For questions about your account, login problems, role requests, or gameplay issues, email us at support@countdown-studio.id.vn. Please include your username and a description of the issue. For account-locked situations, include the email address registered on your account.
Organisation Accounts
Organisation accounts (required for Versus Host and Stage Display modes) are provisioned by an administrator. If you represent a school, company, or event organisation and need an Organisation account, contact us at support@countdown-studio.id.vn with your organisation name, the number of accounts needed, and your intended use case.
Feature Requests & Bug Reports
Found a bug or have an idea for a new feature? Email us at support@countdown-studio.id.vn with the subject line Bug Report or Feature Request. For bugs, please include the browser and operating system you are using, the steps to reproduce the issue, and any error messages shown on screen.
API & Integration Enquiries
Countdown Studio exposes a public REST API and WebSocket endpoint for agent and integration use. See the llms.txt agent instructions file for full API documentation. For bespoke integration or partnership enquiries, contact us at support@countdown-studio.id.vn.
Response Times
- General support: within 2 business days
- Critical account issues (locked accounts, data loss): within 24 hours
- Organisation account provisioning: within 3 business days